Last updated: 1 November 2026
1. Who delivers
Orders on Tez Shopping are delivered either by the store's own delivery staff or by Tez Shopping's delivery partners, depending on the store. You can also choose pickup from the store where the store allows it.
2. Where we deliver
Each store delivers within its own area (a radius around the shop, shown in the app). The app only shows stores that can deliver to your location or address.
3. Delivery time
Most orders from nearby stores are delivered the same day, usually within a few hours, during the store's opening hours. Orders placed when the store is closed are prepared when it opens. The app shows the status at each step: accepted, ready, out for delivery, delivered.
4. Delivery charges
The delivery charge (if any) is shown at checkout before you place the order. It depends on the store and may depend on distance and the weight / size of the items. Some stores offer free delivery above an order amount.
5. Hand-over
- Check the items when they arrive. For some orders you give a PIN to the delivery partner to confirm you received them — share it only after you receive your items.
- If you are not available, the delivery partner may call you. Orders that cannot be delivered after trying may be returned to the store and cancelled.
6. Damaged or wrong items
If something arrives damaged, missing or wrong, report it in the app (Orders → Return / Replace) with photos as soon as possible. See https://tezshopping.in/legal.php?p=refund
7. Contact
support@tezshopping.in · +91-9118620875 · 10 AM – 7 PM, Monday to Saturday