Last updated: 1 November 2026
This Privacy Policy explains how TezShopping ("Tez Shopping", "we", "us") collects, uses and protects information when you use the Tez Shopping website and our Android apps: Tez Shopping (customer app), Tez Shopping Seller, Tez Shopping Delivery and Tez Shopping Admin. By using Tez Shopping you agree to this policy.
1. What we collect
- Account details: mobile number (used to log in with OTP), name, and optionally e-mail, gender and date of birth if you add them. If you set a password it is stored only as a secure hash.
- Addresses and location: delivery addresses you save. When you allow it, the app uses your device's precise location while the app is open to show stores near you, to fill your delivery address, and (for delivery partners) to show the route and live position of an order to the customer and the store. We do not collect location in the background.
- Orders and bookings: items, bills, delivery or pickup details, booking times, returns and reviews.
- Photos and files you upload: product photos and videos (sellers), store logo and posts, chat photos, review photos, payment screenshots, and KYC / identity documents (sellers and delivery partners). Payment screenshots and KYC documents are kept in private storage that only our admin team can open.
- Payment screenshots: when a store or delivery partner uploads a UPI payment screenshot, the transaction ID, amount, date and payee shown on it are read on your own device (on-device text reading) to fill the form; the screenshot and these details are stored to verify the payment and prevent fraud. We do not collect card or bank passwords.
- Camera: used only when you choose to scan a store QR code or take a photo to upload.
- Notifications: a device token so we can send order updates and (if you allow) offers. You can turn offers off in the app.
- Device and usage data: app version, device type, IP address, login history (time, method, success) and basic error logs, used for security and to fix problems.
2. How we use it
- To create your account and log you in (OTP by SMS / e-mail).
- To show nearby stores, take orders and bookings, deliver them, and send updates.
- To let stores and delivery partners complete your order.
- To verify payments to Tez Shopping (store plans, platform fee, delivery-partner commission) and stop reused or fake screenshots.
- For customer support, safety, fraud prevention, and to follow the law.
- To send offers only if you have not turned them off.
3. Who we share it with
- The store and its delivery partner for your order: your name, phone, address and order details — only what they need to serve that order.
- Service providers that run parts of our service on our behalf: SMS / OTP (e.g. MSG91), e-mail, cloud file storage (e.g. Cloudflare R2), and push notifications (Google Firebase Cloud Messaging). They may use the data only to provide their service to us.
- The law: when required by law, court order or a government authority, or to protect the safety of our users.
- We never sell your personal data and we do not share it for third-party advertising.
4. How long we keep it
- Your account data is kept while your account is active.
- When you delete your account we remove your name, number, e-mail, photo, addresses, cart, favourites and chats within 7 days.
- Bills of past orders and payment records are kept (without your personal details where possible) for as long as Indian tax and accounting laws require.
- Login and security logs are kept for up to 12 months.
5. Security
Data is sent over HTTPS (encrypted in transit). Passwords are stored as hashes, private files are in private storage, and admin access is limited by role and recorded in an audit log. No system is 100% secure, but we work to protect your information.
6. Your choices and rights
- See and correct your details in the app (Account → Profile, Addresses).
- Download your data (customer app: Account → Privacy & your data).
- Delete your account: inside the app, or on the web at https://tezshopping.in/legal.php?p=delete-account
- Turn off offers in the app's notification settings, or remove location / camera permission in your phone settings at any time.
7. Children
Tez Shopping is meant for people aged 18 and above. We do not knowingly collect data from children. If you think a child has given us information, contact us and we will delete it.
8. Changes
We may update this policy. The new version is posted on this page with a new "Last updated" date. If the change is important we will also tell you in the app.
9. Contact and Grievance Officer
- Mr. Ram Krishna Yadav
- E-mail: support@tezshopping.in
- Phone: +91-9118620875
- Address: Rampur, Jhanaganj, Azamgarh, India - 276131
- Hours: 10 AM – 7 PM, Monday to Saturday
We reply to complaints within 48 hours and try to resolve them within 30 days, as required by Indian law.