↩️ Refund & Cancellation

Last updated: 1 November 2026

This policy explains how cancellations, returns and refunds work on Tez Shopping. Products and services are sold by the sellers listed on Tez Shopping; we help make sure every request is handled fairly.

1. Cancelling an order

• Before the order is picked up / out for delivery: you can cancel it yourself in the app (Orders → the order → Cancel). It is cancelled at once and nothing is charged.
• After it is out for delivery: you can still cancel; the item goes back to the store. Delivery charges may apply if the item was already on its way.
• Stores may cancel an order they cannot serve (for example out of stock). You are told at once.

2. Cancelling a booking (services and rentals)

• You can cancel or reschedule a booking up to the time shown on the listing (for example 2 hours before the slot).
• After that, the store's own rules shown on the listing apply.

3. Returns and replacements

• Each listing shows its return window (for example 7 days, or "no return"), set by the seller.
• To ask: Orders → the order → Return / Replace, choose the reason and add photos.
• The store must answer within 48 hours. If it does not, or you disagree with its answer, you can ask Tez Shopping to decide, and our team looks at both sides.
• Items must be unused, with tags and original packing. Perishable food, opened personal-care items, and items marked "no return" cannot be returned unless they were damaged, wrong or expired when delivered.

4. Refunds

• Most orders on Tez Shopping are paid in cash or at the store. For an approved return or a cancelled paid order, the refund is made by the store to you in cash or by UPI, normally within 7 days of the item reaching the store.
• If you paid online or by UPI, the refund goes back to the same account / UPI ID. Banks may take 5–7 working days to show it.
• If a refund is late, write to us — we will follow it up with the store.

5. Payments to Tez Shopping (store plans, platform fee, partner commission)

• Store plans, add-on packs, platform-fee and commission payments are not refundable once confirmed, because the service starts at once.
• If you paid twice or paid the wrong amount by mistake, write to us within 7 days with the UTR / transaction ID; after checking, the extra amount is refunded to the same UPI ID or adjusted against your next payment.

6. Contact

support@tezshopping.in · +91-9118620875 · 10 AM – 7 PM, Monday to Saturday